Do you charge sales tax?
Indiana Stamp collects Indiana State Sales Tax on all purchases shipped to Indiana addresses. Non-Indiana residents are responsible for sales tax according to the rules for your home state.
What are your office hours?
Our normal office hours are Monday thru Friday, 8:30 a.m.-5:00 p.m. EST. You can reach us by phone at 877-424-5395 or send us an email at sales@indianastamp.com.
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What type of artwork can you accept?
We cannot accept artwork uploaded directly to the website at this time. Please contact us by phone at 877-424-5395 or via email at sales@indianastamp.com to find out the best way to send your artwork.
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How do I send my artwork?
See the answer to the question, ‘What type of artwork can you accept’.
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How will I know if you received my order?
You will receive an e-mail confirmation shortly after your order is placed.
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When will I receive my order?
Most orders go into production within an hour of receiving the online order and payment verification. Turn-around times vary by product and shipping times vary by delivery method. Most orders ship within 1-2 business days and shipping times can be estimated within normal UPS and USPS estimates.
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Can I make changes or cancel my order after it’s placed?
To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. We ask that if you need to change or cancel your order, you contact us within 1 hour of your order being placed. You can call us at 877-424-5395 or e-mail sales@indianastamp.com. Please understand that we will need to charge the full amount of the order for any order cancelled after 1 hour.
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What is your return policy?
We stand by the quality of our product. If you are unhappy for any reason with the product you receive, please contact us and we will work with you to resolve the problem.
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How do I re-ink my Shiny self-inking hand stamp?
A printed instruction sheet is included with your shipment. If you do not have this sheet, you can contact us at 877-424-5395 or sales@indianastamp.com. Coming soon: Online re-inking instructions!
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I lost the back to my name badge. Can You send me a new one?
Yes, we can provide new backs for magnetic and pin-back name badges. Please contact us at sales@indianastamp.com for a replacement. We charge $2.25 + shipping for replacements.
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Why can't I order sublimated name badges online?
We first need to see your artwork to determine if it meets our requirements for making such name badges. Please email your request at to sales@indianastamp.com along with a digital copy of your logo. We will then be able to tell what type of badge your file can be used to produce.
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What do you mean by 'acceptable artwork'?
What defines good quality art varies by product. For STAMPS, if you are submitting a digital file, it should be 600dpi or above, and the digital file should be black and white (no gray or shading). The quality of the file will predict the quality of the image we can make. Please contact a customer service representative for more information at sales@indianastamp.com or via phone at 877-424-5395.
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Does my product come with a warranty ?
We do not offer warranties on our products because we guarantee 100% satisfaction. If there is a problem, we will work with you to provide the best solution possible. We absolutely stand behind our work and we hold ourselves to the highest standards of customer service.
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